Information Technology Business System Analyst 5577 Job at Tier4 Group, West Virginia

  • Tier4 Group
  • West Virginia

Job Description

Job Description

IT Business Support Analyst

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Duration: 12 month Contract To Hire

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Location: Remote within the US (supporting MST)

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Pay: $45/hr. w2 + benefits

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About the Opportunity:

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Our enterprise-level client with a global presence is seeking an IT Business Support Analyst to support a critical Inventory Automation platform and related enterprise applications within a data center environment. This role serves as a key liaison between business users, IT teams, operations, vendors, and development teams to ensure application reliability, successful system integrations, and a positive user experience.

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Key Responsibilities:

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  • Manage and resolve ServiceNow tickets related to application support, system integrations, and platform lifecycle issues.
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  • Support data migration and platform consolidation efforts from legacy systems to future-state solutions.
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  • Collaborate with IT, Software Engineering & Development, Operations, vendors, and business stakeholders to troubleshoot and resolve issues.
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  • Monitor application performance and identify opportunities for process and system improvements.
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  • Create and maintain technical documentation, support procedures, and system configuration records.
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Required Qualifications:

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  • Experience supporting enterprise applications, including ServiceNow, in a business-facing IT environment.
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  • Strong troubleshooting, analytical, and problem-solving skills.
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  • Experience managing and resolving ServiceNow tickets.
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  • Experience supporting inventory management, automation, asset management, or operational technology platforms.
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  • Data center industry experience.
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  • Experience supporting system integrations, application lifecycle activities, or data migration initiatives.
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  • Proficiency with Microsoft Excel for tracking, reporting, and analysis.
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  • Exposure to enterprise system implementations, upgrades, or migrations.
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Job Tags

Contract work, Remote work

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